Privacy Policy

Protecting your private information is important to us. This Privacy Policy applies to www.lovspafragrances.com and Spa Brands, LLC and explains how we collect, use, and handle information in connection with the LOVSPA website and services.

For purposes of this Privacy Policy, references to Spa Brands, LLC may include LOVSPA, LOVSPA Fragrances, www.lovspafragrances.com, and other LOVSPA-operated websites or services where this Policy is displayed.

LOVSPA operates an e-commerce website. By using our website, you acknowledge the data practices described in this Privacy Policy.

Collection of Your Personal Information

To provide products and services to you, LOVSPA may collect personal information such as:

• First and last name
• Mailing and shipping address
• Email address
• Phone number

When you purchase products from LOVSPA, payment and billing information necessary to complete your transaction may also be collected and processed.

We generally collect personal information when you voluntarily provide it to us or when it is necessary for you to use a feature or service. Examples may include:

• Creating or using a customer account
• Placing an order
• Submitting payment information
• Entering a promotion, sweepstakes, or contest
• Signing up for marketing communications or special offers
• Using Shopify Inbox or another customer communication feature
• Submitting a return or refund request

We may use this information to communicate with you and provide the products, services, support, and functionality you request.

We may also collect other personal or non-personal information where reasonably necessary to operate and improve our business.

Use of Your Personal Information

LOVSPA uses personal information to operate the website, process transactions, fulfill orders, provide customer service, administer returns and refunds, and deliver the products or services you request.

We may also use your information to:

• Process and manage purchases and payments
• Fulfill and deliver orders
• Provide customer support
• Process returns, exchanges, and refund requests
• Maintain and improve our website and services
• Prevent fraud and protect our business and customers
• Send transactional communications
• Send marketing communications where permitted by law and according to your communication preferences

Sharing Information with Third Parties

LOVSPA does not sell, rent, or lease its customer lists to third parties.

We may share personal information with trusted service providers that help us operate our business and provide services to you.

These providers may assist with services such as:

• Website and e-commerce operations
• Payment processing
• Order fulfillment and delivery
• Customer support
• Returns and refund processing
• Email and marketing communications
• Analytics and website performance
• Fraud prevention and security

These third parties are authorized to use personal information only as reasonably necessary to provide services to LOVSPA or as otherwise permitted or required by law.

LOVSPA may also disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect and defend the rights or property of LOVSPA
• Prevent or investigate fraud, abuse, or security incidents
• Protect the safety of our customers, website users, employees, or the public

Tracking User Behavior

LOVSPA may collect information about how visitors interact with our website, including pages viewed, products visited, links clicked, and other browsing activity.

This information may be used to understand customer interests, improve our website, evaluate performance, and provide more relevant content, recommendations, or advertising where permitted by law.

Automatically Collected Information

Certain information about your device and use of the website may be collected automatically.

This information may include:

• IP address
• Browser type
• Device information
• Domain names
• Access dates and times
• Referring and exit pages
• Pages viewed and website interactions

We may use this information to operate the website, maintain service quality, understand how visitors use our website, improve functionality, and generate general usage statistics.

Use of Cookies and Similar Technologies

The LOVSPA website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, and personalize your online experience.

Cookies are small data files stored on your device. They may help us remember certain information so that you do not need to provide it again during future visits.

Cookies and similar technologies may be used for purposes including:

• Keeping the website functioning properly
• Remembering customer and shopping preferences
• Supporting account and checkout functionality
• Analyzing website traffic and performance
• Improving the customer experience
• Supporting advertising and marketing where permitted

Most browsers allow you to control or decline cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features.

Third-Party Services

LOVSPA uses third-party platforms and service providers to operate portions of our online store and customer experience.

These may include e-commerce, payment, shipping, analytics, communications, customer support, and returns-management providers. Information shared with these providers is subject to their applicable privacy practices as well as our agreements with them.

Shopify

Our online store is hosted through Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services online.

Shopify and its related services may process information necessary to operate our store, process transactions, provide customer account functionality, support Shopify Inbox, detect fraud, and provide other e-commerce services.

For more information about Shopify's privacy practices, please refer to Shopify's applicable privacy documentation.

Returns and Customer Support

When you contact us through Shopify Inbox, we may collect the information you provide in order to respond to your question and provide customer support.

When you submit a return, exchange, replacement, damaged-item, or refund request through our Return Center, information necessary to review and process your request may be collected and processed.

This information may include order details, contact information, return reasons, photographs you submit, and other information necessary to resolve your request.

Links to Other Websites

Our website may contain links to websites operated by third parties. LOVSPA is not responsible for the content, security, or privacy practices of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

Security of Your Personal Information

LOVSPA uses reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, use, alteration, loss, or disclosure.

Payment and other sensitive information transmitted through the website may be protected using encryption and security technologies provided by Shopify, payment processors, and other applicable service providers.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how your information is used
• Opt out of certain marketing communications or other processing activities where applicable

These rights are subject to applicable exceptions and verification requirements.

Right to Deletion

Subject to applicable law and certain exceptions, you may request that we delete personal information we maintain about you.

We may retain information where reasonably necessary to:

• Complete a transaction or fulfill an order
• Provide a product or service you requested
• Maintain records required for accounting, tax, or legal purposes
• Detect and prevent fraud or security incidents
• Investigate malicious, deceptive, fraudulent, or illegal activity
• Exercise or defend legal rights
• Comply with legal obligations
• Maintain information for legitimate internal purposes permitted by applicable law

Children's Privacy

LOVSPA does not knowingly collect personal information from children under the age of thirteen.

If we learn that personal information has been collected from a child under thirteen without appropriate authorization, we will take reasonable steps to delete it where required.

Email and Marketing Communications

LOVSPA may send transactional communications related to your orders, account, returns, or other interactions with us.

Where permitted, we may also send promotional communications regarding products, offers, announcements, or other LOVSPA news.

You may opt out of promotional email communications at any time by using the Unsubscribe link included in the applicable marketing email.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.

Changes to This Privacy Policy

LOVSPA reserves the right to update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements, or other operational needs.

When appropriate, we may provide notice of significant changes through the website or another reasonable method.

The effective date displayed on this page indicates when this Privacy Policy was most recently updated.

Contact Information

LOVSPA welcomes questions or concerns regarding this Privacy Policy or our privacy practices.

For general customer support questions, please use the Shopify Inbox chat available on our website.

For returns, exchanges, replacements, damaged products, or refund requests, please use our Return Center.