Shipping Policy

We aim to process and ship LOVSPA orders as quickly as possible. Orders are generally processed Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays will begin processing on the next applicable business day.

Order Processing

During peak sale periods and holidays, order processing may take 3–5 business days.

If you have a question about your order, please use the Shopify Inbox chat available on our website.

Shipping Rates

• Orders up to $49.99: $10.00 shipping fee

• Orders of $50.00 or more: Free UPS Ground shipping*

*Free standard shipping applies to eligible orders shipping within the 48 contiguous United States.

Complimentary Standard Shipping on $50+ Orders

Orders of $50 or more qualify for complimentary standard shipping. No promotional code is required.

Shipping eligibility is calculated after discounts and before taxes. Complimentary shipping applies only to eligible addresses within the 48 contiguous United States and excludes Alaska and Hawaii.

Delivery Time

UPS Ground shipments typically arrive within 1–3 days after shipment.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, peak shipping periods, or other circumstances outside of our control.

Shipping Addresses

Orders may be shipped to eligible residential or business addresses. We currently do not ship to P.O. Boxes.

Each order may be shipped to one address only. Shipping a single order to multiple addresses is currently unavailable.

Shipping Availability

LOVSPA currently ships to the 48 contiguous United States and Canada.

We appreciate your understanding as we continue to evaluate and improve our shipping options.

Returns & Refunds

If you're not completely happy with your purchase, we're here to help.

For purchases made directly from LOVSPA, you may request assistance within 30 days of receiving your order. Requests must include proof of purchase.

To start a return, replacement, exchange, damaged or incorrect order claim, or refund request, please use our Return Center:

START A RETURN HERE.

Please do not send a return before your request has been reviewed and approved. If a return is necessary, we'll provide instructions after reviewing your request. Returns sent without an approved request will not be accepted.

Purchases made through Amazon or other authorized retailers are subject to the return policy of the marketplace or retailer where the order was originally placed.

For complete eligibility requirements, exclusions, damaged or defective order procedures, exchanges, and refund information, please review our Shipping, Returns & Refund Policy.

 

Need Help?

For questions about an existing order, shipping, delivery, products, or general customer support, please use the Shopify Inbox chat available on our website.

For returns, replacements, exchanges, damaged or incorrect products, and refund requests, please use our Return Center.