Refund policy

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help and will do our best to make it right.

This policy applies only to purchases made directly from LOVSPA. Purchases made through Amazon or other authorized retailers are subject to the return policy of the marketplace or retailer where the order was placed.

Returns

You may request assistance within 30 days of receiving your order.

To qualify, your request must be submitted within 30 days of delivery and include proof of purchase.

Because fragrance is a personal experience, we understand that a scent may not always be what you expected. If you're not satisfied with your purchase, simply visit our Return Center and submit a request. Our team will carefully review it and determine the best solution.

If a return is necessary, we'll provide instructions after your request has been reviewed. Returns sent without an approved request will not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If anything arrives damaged, defective, or incorrect, submit a request through our Return Center as soon as possible so we can review the issue and make it right.

To help us resolve your request quickly, please include photos of:

  • The product
  • The product packaging
  • The shipping box, if applicable

Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, please submit a request through our Return Center.

Exchanges

To request a replacement or exchange, please submit your request through our Return Center. Once approved, we'll provide the next steps.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, where required by applicable law.

Any such request should be submitted through our Return Center so we can review your order and provide the appropriate next steps.

Refunds

We'll notify you after we've reviewed your request and let you know the outcome.

If approved, your refund will be processed back to your original payment method. Depending on your financial institution, it may take several business days before the refund appears on your account.

If your refund hasn't been received within 15 business days after approval, please use the Shopify Inbox chat available on our website so our Customer Support Team can assist you.