Shipping, Returns & Refund Policy
Effective as of August 30, 2026
Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help and will do our best to make it right.
This policy applies only to purchases made directly from LOVSPA. Purchases made through Amazon or other authorized retailers are subject to the return policy of the marketplace or retailer where the order was placed.
Shipping
We aim to process and ship orders as quickly as possible. Orders are generally processed Monday through Friday, excluding major holidays.
Orders placed on weekends or holidays will begin processing on the next applicable business day.
Order Processing
During peak sale periods and holidays, order processing may take 3–5 business days.
If you have a question about your order, please use the Shopify Inbox chat available on our website.
Shipping Rates
- Orders up to $49.99: $10.00 shipping fee
- Orders of $50.00 or more: Free UPS Ground shipping*
*Free standard shipping applies to eligible orders shipping within the 48 contiguous United States.
Complimentary Standard Shipping on $50+ Orders
Orders of $50 or more qualify for complimentary standard shipping. No promotional code is required.
Shipping eligibility is calculated after discounts and before taxes. Complimentary shipping applies only to eligible addresses within the 48 contiguous United States and excludes Alaska and Hawaii.
Delivery Time
UPS Ground shipments typically arrive within 1–3 days after shipment.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, peak shipping periods, or other circumstances outside of our control.
Shipping Addresses
Orders may be shipped to eligible residential or business addresses. We currently do not ship to P.O. Boxes.
Each order may be shipped to one address only. Shipping a single order to multiple addresses is currently unavailable.
Shipping Availability
LOVSPA currently ships to the 48 contiguous United States and Canada.
We appreciate your understanding as we continue to evaluate and improve our shipping options.
Returns & Refunds
Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help and will do our best to make it right.
This return policy applies only to purchases made directly from LOVSPA. Purchases made through Amazon or other authorized retailers must be handled through the marketplace or retailer where the order was originally placed.
Returns
You may request assistance within 30 days of receiving your order.
To qualify, your request must be submitted within 30 days of delivery and include proof of purchase.
Because fragrance is a personal experience, we understand that a scent may not always be what you expected.
If you're not satisfied with your purchase, simply visit our Return Center and submit a request. Our team will carefully review it and determine the best solution.
If a return is necessary, we'll provide instructions after your request has been reviewed. Returns sent without an approved request will not be accepted.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives.
If anything arrives damaged, defective, or incorrect, submit a request through our Return Center as soon as possible so we can review the issue and make it right.
To help us resolve your request quickly, please include photos of:
- The product
- The product packaging
- The shipping box, if applicable
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies, please submit a request through our Return Center.
Exchanges
To request a replacement or exchange, please submit your request through our Return Center. Once approved, we'll provide the next steps.
Refunds
We'll notify you after we've reviewed your request and let you know the outcome.
If approved, your refund will be processed back to your original payment method. Depending on your financial institution, it may take several business days before the refund appears on your account.
If your refund hasn't been received within 15 business days after approval, please use the Shopify Inbox chat available on our website so our Customer Support Team can assist you.
Order Cancellations
Orders may be cancelled before fulfillment where cancellation is reasonably possible.
If you need to cancel or modify an order, please use the Shopify Inbox chat available on our website as soon as possible.
Once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it.
LOVSPA may also cancel an order in certain circumstances, including but not limited to:
- Product unavailability
- Payment or payment-verification issues
- Incorrect or incomplete shipping information
- Suspected fraudulent activity
- Accidental duplicate orders
- Pricing, inventory, or system errors
- Customer-requested cancellation before fulfillment
When appropriate, we will notify you if an order has been cancelled.
Need Help?
We want your experience with LOVSPA to be simple and stress-free.
For questions about an existing order, shipping, delivery, products, or general customer support, please use the Shopify Inbox chat available on our website.
For returns, replacements, exchanges, damaged or incorrect products, and refund requests, please use our Return Center.