Shipping Schedule

Note on Order Processing: During peak sale periods and holidays, order processing may take 3-5 business days. For any inquiries, please email our Customer Service department. We appreciate your patience and understanding.


US Returns & Exchanges

Satisfaction Guarantee: We aim for your complete satisfaction with LOVSPA products. If you're not entirely happy, items can be returned or exchanged within 30 days of purchase. Follow these simple steps:

Return Conditions: An $8.00 return postage fee applies, which can be deducted from your refund or paid directly to USPS. Returned items must be in "like-new" condition (unopened, undamaged, unused, and salable), unless they were defective at the point of sale.

Inspection on Arrival: Please check your order upon delivery for any transit damage. LOVSPA may decide if the returned merchandise meets our 'like-new' condition standard.

Return Policy Exceptions: Items marked as 'sale' or discontinued are not eligible for return. Returns from orders with promotional discounts will receive a pro-rated refund.

Return Abuse Policy: We reserve the right to refuse transactions from customers with excessive return patterns. Corporate, reseller, and bulk purchases are final and not eligible for return or exchange.


Returns by Mail

Start Your Return: Locate your order number (found on your packing slip, shipping confirmation email, or in your account Order History). An $8.00 return postage fee applies.

Prepare Your Package: Securely pack your return, ideally in the original packaging, including the invoice. Attach the shipping label, ensuring no other labels are visible.

Shipping Your Return: Drop off your package at any UPS location.

Track Your Return: Use the link in your return confirmation email to track your return. Allow 10-14 business days for processing.

Refunds: Refunds are processed to the original payment method within a week.


Order Cancellations

Orders may be cancelled due to unavailability, payment issues, incorrect shipping details, accidental duplication, or upon customer request. Cancellation notices will explain the reason. For gift card orders, refunds will be issued to the original payment method.

New Orders/Cancelled Order Queries: Contact LOVSPA Online Customer Service via email for new orders or information about cancelled orders.


Complimentary Standard Shipping on $50+ Orders

Shipping Offer: Orders over $50 receive free standard shipping. No promo code needed. Shipping charges are calculated post-discount and pre-tax. Applies only to the 48 contiguous U.S. states, excluding Alaska and Hawaii.

Order Processing: We process and ship orders Monday - Friday, except major holidays and during summer. Orders placed on holidays or weekends are processed within two business days.

Shipping Restrictions: We ship to residential or business addresses only, excluding P.O. Boxes. Only authorized purchases will be shipped.

Single Address Shipping: Each order ships to one address only. Multiple location shipping is not available but coming soon.


Shipping Rates:

  • Orders up to $49.99: $10.00 shipping fee
  • Orders $50.00 and above: Free UPS Ground shipping*

*Applicable in the 48 continental U.S. states.

Delivery Time: UPS Ground shipments typically arrive in 1-3 days.

International and U.S. Territories:

Shipping Availability: Currently, LOVSPA products ship to the 48 U.S. states and Canada only.

We thank you for your understanding and patience as we work to enhance our shipping capabilities.